Reservation / Enrollment:
When you send your payment for one of our tours, you are officially registered for a walking tour with Tourponce.com, Vamonos Tours Inc. and Vamonos Puerto Rico Inc. (hereby called Vamonos).
Price Guarantee
All prices are quoted in U.S. currency unless stated otherwise. Tour price is calculated using rates and tariffs as the time of booking. Once the tour and its size have been confirmed, the tour price is guaranteed. In the event of tour modification and/or group size changes, Vamonos reserves the right to adjust the price and apply surcharges.
Payments
We accept personal checks, money orders, and credit card payments through our PayPal account webpage. Your payment is not complete until we receive it. The 50% of the full tour payment is expected at the time of booking in order to guarantee the reservation. Reservations are guaranteed on a first come first serve basis. Full payment must be made 3 days prior to the tour. If tour is booked less than 3 days before requested date, payment is due in full immediately. A non-sufficient fund fee of a minimum of $25 up to $40 will be charged to the participant if any payment is denied by the participant’s bank such as but not limited to bounced checks.
Babies and Infants, under the age of 3, can attend TourPonce.com walking tour for free.
Children under the age of 18 cannot attend TourPonce.com walking tours alone.
Cancellation and Refunds
Cancellation refunds and charges below take into consideration the costs Vamonos incurs long before the tour occurs. Notice of cancellation must be made in writing to Vamonos, either by e-mail ([email protected]) or by mail by the traveler. The date we receive such written notice will be the official cancellation date.
For each cancelled participant, the rate charged to the remaining travelers may increase according to the price list.
The following Cancellation Refunds apply:
– 15 days or more prior to departure: Full refund
– Between 14 to 3 days prior to departure: Full refund less $25 cancellation fee (this fee is not per person, but per group)
– Less than 3 days prior to departure: No refund will be issued
Refund – No refund will be made for any unused tour services or any portion thereof, nor is the price or value of unused tour services exchangeable for alternative services.
We are also not able to offer refunds if customers do not attend a tour they have booked.
Cancellation made by Vamonos
In the event that the tour must be canceled or abbreviated due to force majeure circumstances within 30 days of scheduled departure or at any time thereafter, our cancellation charges stated previously will be assessed. Vamonos reserves the right to cancel the tour in such an event.
Modifications made by traveler
Any modification prior to or while on tour may result in a surcharge to be paid if services are modified or increased.
A contract to supply a walking tour is formed between a customer and the company upon the purchase of a ticket for a TourPonce.com walking tour. A receipt will be sent to your email address upon purchase for presentation as admittance to attend a walking tour. You agree to electronic communications being the basis of our ticketing and communication upon purchase of a tour for TourPonce.com.
Our liability to a booked member of a tour in contract or tort is limited to the purchase price of the ticket, not including any booking fee charged.
We do not accept liability for any website that is linked from our website. We are not liable for any failure to perform a TourPonce.com walking tour, beyond a refund of the tour price, or for any direct or indirect consequence that may occur for a booked member of the tour as a result of any such cancellation (such as loss of profits, revenue, contracts, data or goodwill).
We may subcontract any service the company provides at any time.
If we fail to exercise any rights under our terms and conditions, this does not constitute a waiver in our rights. If any part of our terms and conditions is unenforceable for any reason, it does not affect the enforceability of any other part of our terms and conditions.
These terms and conditions and the provision of Old San Juan Walking Tours shall be governed by U.S. law and the courts of the U.S. shall have exclusive jurisdiction to settle any disputes that may arise.
These terms do not affect your statutory rights.
TourPonce.com walking tours are transferable between people to attend a tour, but customers are not permitted to sell-on their tour. However, we are not liable for failure to attend a tour of any person who has been transferred a tour due to lack of information or failure of our tour guides to contact transferred attendees or wait to begin a tour, due to their delayed attendance as they will not be aware of their arrival. The person to whom the tour has been transferred must be in possession of the receipt and their attendance must not be disputed by any other party wishing to attend the tour.
You need a valid booking and associated ticket in order to attend a TourPonce.com walking tour.
All offers, discounts and promotions are subject to availability, may be removed at any time and cannot be used in conjunction with any other offers. We reserve the right to refuse attendance to a TourPonce.com walking tours, based on our discretion, in reasonable circumstances, even if you are in possession of a valid booking and receipt.
We cannot be held liable for any damage to or loss of your property whilst on a TourPonce.com walking tour.
General Liability
Your tour is arranged by Vamonos Tours, Inc. DBA Vamonos Tours, tourponce.com, and Vamonos Puerto Rico. It has made the travel arrangements as agent for the transportation carriers & other suppliers (SUPS) of services connected with the tour, all of which are independent contractors. Vamonos in no way owns or operates the vehicles or facilities that may be used during the trip, and does not guarantee performance by, or assume responsibility for the acts and/or omissions of SUPS, their employees, agents, etc. All bookings are accepted subject to the conditions imposed by SUPS &Vamonos, including, but not limited to, the airlines, ground transportation, boats, hotels, restaurants, insurance & other companies, firms or persons concerned with the trip. Airline and/or weather conditions may cause delays, group separation, additional tour days, modification or cancellation of services. Vamonos cannot accept responsibilities in such cases. Alternatives will be offered whenever possible. Vamonos will make no refund in the event of their delay, cancellations, overbooking, strike, force majeure or for elements of the trip not used by customer. If there is a difference between Vamonos conditions and those published by a SUP, the conditions of SUP shall apply. Price quoted is per person. Vamonos reserves the right to cancel a tour, change the itinerary or adjust rates whenever in its sole judgment conditions warrant, or if Vamonos deems it necessary for your safety, comfort, or convenience. Vamonos reserves the right to correct an error in the advertised price prior to your tour. A contract is made when your payment is accepted by Vamonos in its home office in Delaware and any disputes shall be governed by Delaware law & are subject to exclusive jurisdiction and venue in New Castle County, Delaware. In calculating the cost of your tour, Vamonos has relied on your consent to these terms and in the absence of this release, the tour cost would have been higher. Vamonos phone: 888-366-6121. Participants shall be responsible for additional costs that extend beyond the completion of their itinerary and paid tour price. The tour leaders and/or group chaperones may make reasonable changes in the dates, destinations, and/or itinerary for the mutual benefit and safety of group participants. In such event, they shall not be liable for any delay, loss or damage resulting there from.
Photo/Video Waiver
I understand and consent that Vamonos may record and/or include pictures, videos, and/or comments of the student / adult traveler in any future marketing materials including but not limited to the company’s official website. I understand that my name or my child’s name will never be included on Vamonos’ marketing and/or business materials without my permission.